Support

 

  • Beta Support – We certainly want to hear about any issues with our current beta products. Please let us know via email if you would prefer a callback (and your approximate availability).  For the quickest response, we recommend using email if possible.  Please indicate BETA in the subject line and email beta-support@werner-digital.com
  • Expired Beta – We cannot support older versions of beta products, please upgrade to a current version.
  • Subscription Support – We value our subscription customers, and provide email support Mon-Sat with 24 hour response.  We also monitor email for urgent issues during Sundays and holidays.  Please use the word URGENT in the subject line for high priority issues and email support@werner-digital.com
  • Custom and Extended Support – Please contact your account representative directly for contact information specific to your account.  To get SLA information and pricing on premium support, please contact sales@werner-digital.com

 

Please note: The Werner Digital site and software are subject to the terms on our Privacy Policy and our Terms of Service pages and may be updated periodically.